PRIVACY POLICY

Data privacy is of high importance for LUCE and we want to be open and transparent with the way we process your personal data. We are committed to protecting the privacy and security of our customers and site visitors.  

- Your data will only be used to improve our service to you and your experience with us
- The protection of your data from unauthorized access is our number one priority, this includes the prevention of unauthorized access, editing, or sharing of data
- All personal data, if not essential for our analytics, shall be deleted so as to prevent and surplus information from being stored in our system
 


Legal basis for processing

We shall be processing your personal information for the following reasons:
- The execution of contracts which you are party to
- Complying with our legal obligations
- Marketing and other legitimate interests pursued
 
How we collect information about you

- Through online purchases (when you place an order)
- Via direct marketing (when you sign up for our newsletters)
- When you register your LUCE device
- Via communication through our Customer Care
- When you subscribe 

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Why we use your personal information

- Processing and delivering your purchases
- Taking payments and making refunds
- Providing customer care services and support, handling returns, warranty claims
- Security and Protecting our website
- Showing you our advertisements while you browse the web
- Providing you with information about our products and services, promotions, discounts, and news regarding your preferences and wishes
- Improving our website.
 

Sharing your information with third parties


We do not and will not sell any of your personal data to any third party – including your name, address, email address, or credit card information.  We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- Affiliated companies and processors based on the fulfillment of the purchase agreement or to perform internal processes and procedures
- Companies issuing credit cards, providers of payment services to process payments, and banks, on the basis of your order, to fulfill a purchase agreement
- Carriers to deliver your order or services
- Other service providers and third parties involved in the data processing
- Third parties, such as law enforcement agencies, other governmental agencies, and related parties, if we are required by law to do so
- Third parties carrying out surveys among customers